Legal
Privacy policy.
How THIRTEENK collects, uses and protects your personal information under the Protection of Personal Information Act (POPIA).
Who we are
THIRTEENK ("we", "us") is operated by TREDICIK GROUP (PTY) LTD, registered in South Africa, trading at thirteenk.co.za. You can reach us at info@tredicik.com. [TODO: registered company name, registration no., VAT no., registered address.]
What we collect
- Name and contact details (email, phone)
- Delivery address
- Order history and account preferences
- Technical data such as IP address and cookies (see below)
Payments are processed by PayFast. Your card and banking details are entered on PayFast's secure systems and are never stored on our servers.
Why we collect it
To process and deliver your orders, send transactional emails (order confirmation, dispatch, returns), manage your account and notify-me requests, respond to enquiries, and meet our legal and tax obligations.
Lawful basis under POPIA
We process your information where it is necessary to perform our contract with you (fulfilling orders), to comply with the law, for our legitimate business interests, or with your consent (for example marketing emails, which you can opt out of at any time).
Who we share it with
- PayFast — to process payments.
- The Courier Guy and Pargo — to deliver your order.
We share only what is needed to provide the service, and we do not sell your personal information.
Cookies
We use cookies for the cart, checkout, basic analytics and to remember your preferences. You can manage your choices through our cookie consent banner or your browser settings.
Data retention
We keep order and account information for as long as needed to provide the service and to meet legal, tax and accounting requirements, after which it is deleted or anonymised. [TODO: confirm retention periods with legal.]
Your POPIA rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information, subject to legal limits
- Object to processing, including direct marketing
Information officer
To exercise any of your rights or raise a privacy concern, contact our information officer at info@tredicik.com. [TODO: information officer name and contact details.]
Security
We use SSL encryption, restrict access to personal information, and rely on PCI-compliant payment processing through PayFast. No system is perfectly secure, but we take reasonable steps to protect your information.
Changes
We may update this policy from time to time. The latest version always lives on this page.